CONTACT CENTER & IVR
Integraltech Networks LLC has a tied up with leading companies who provides contact center & IVR Systems which is a technology that automates interactions with telephone callers. Enterprises are increasingly turning towards the IVR System to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.
Contact Center or the customers' first touch point plays a powerful role in making or breaking enterprise-customer relationships. Customer loyalty and a company's brand image are directly related to the way the contact center serves its customers.
We provide Contact Center Software with complete functionality for inbound, outbound and blended campaigns. The all-inclusive solutions for contact centers are ideal for different business processes such as customer support, telemarketing and sales, collections, technical support, marketing research and helpdesk.
♦ Automation of operations.
♦ 3rd party database integrations.
♦ Ease of operations.
♦ Real time and updated information.
♦ Reduced wait time.
♦ Maximize outbound calls.
♦ Best customer Service.